CAR RENTAL FREQUENTLY ASKED QUESTIONS (FAQS)
Have a question about renting a car with us? Find the answers to our most frequently asked questions below.
General Car Rental Questions
What are your renter requirements for renting a car in Australia?
What forms of payment are accepted for renting a car?
Can I pay for the rental of a car for another individual?
Do I need a deposit to rent a vehicle in Australia?
What are your driver license requirements for renting in Australia?
What are your age requirements for renting in Australia?
Can I add an additional driver to my rental?
How do I change or cancel my reservation?
What if my flight is delayed (for airport locations in Australia)?
Can I return my rental vehicle if the Enterprise location is closed?
I would like to keep my rental vehicle for a few days longer, is that possible?
I want to return my car early, will I get a refund?
Will there be an additional charge if I am late returning the rental vehicle?
How long will my booking be held for if I am running late?
What is the minimum amount of time I can rent a vehicle for?
Do I need to refuel the vehicle before returning? Can I pre-pay for fuel?
Kilometre Allowance and Authorized Driving Areas
What is the kilometre allowance for Enterprise vehicle rentals?
Can I take an Enterprise vehicle anywhere in Australia?
Vehicles, Equipment and Protection Products
Can I guarantee the make and model of the car I hire?
Does Enterprise Rent-A-Car offer additional equipment such as child safety seats or GPS?
Can I reduce my damage liability for a rental car in Australia?
Fees, Fines and Tolls
What is a vehicle registration recovery fee (RRF) and premium location fee (PLF)?
What happens if I drive on a toll road?
What happens if I get a traffic infringement?
Customer Service
What should I do if I leave something in the vehicle?